What is a SmartTrac?
SmartTrac is a web-based measurement process used to track both the application and the results of new skills and approaches 60-90 days after the initial training.
Why do we need a SmartTrac?
If we've just implemented training, we need to know what's really going on out there. Are people actually using the new knowledge, skills, and strategies back on the job? Are managers coaching? What are the results? A SmartTrac survey provides:
Accountability: We've noticed that, in most companies, there's very little accountability for the actual use of mission-critical skills after the training. Visibility drives accountability.
Feedback: Front-line managers need detailed feedback for coaching purposes, including the specific areas where additional support and reinforcement are needed.
Business Results: You need concrete evidence of business results tied to use of new knowledge and skills.
How does a SmartTrac work?
Of course, the exact methodologies we use to conduct a SmartTrac are proprietary. We can give you a general sense of how it works. Each SmartTrac survey includes three major sections: Section #1: a SmartTrac of skill usage in critical situations (12-20 key skills)
Section #2: a SmartTrac of coaching and follow-through activities
Section #3: a SmartTrac of business results and outcomes back on the job
The SmartTrac Report
We summarize the data collected from the SmartTrac survey to create a complete picture of both execution and results. Each SmartTrac report includes: scorecards of skills, success stories, and recommendations for coaching.
SmartTrac Scorecard: We frequently use scorecards to provide quick, clear feedback to front-line managers for coaching purposes.
• top-down ranking across 12-20 key skills
• quantified business results
• manager involvement and reinforcement activities
SmartTrac Success Stories: These provide a snapshot of how key skills and knowledge is used back on the job, with outcomes and financial impact.
SmartTrac Recommendations
areas of strength to reinforce
areas of weakness to correct
ways in increase manager involvement
recognition and rewards
requests for support from the field
Want to take your SmartTrac to the next level?
Consider getting an advanced analysis of the Definite Difference made by your training using the Beyond ROI's proprietary Hi/Low Comparison of leading indicators.
Go global. Our system can host surveys in 14 languages and our partnerships with premier translation houses ensures quality and accuracy.
SmartTrac Scorecard: We frequently use scorecards to provide quick, clear feedback to front-line managers for coaching purposes.